Refund policy
We want you to love your Miftah Luxe key cover! However, we understand that sometimes things don't go as planned. We aim to be transparent and fair with our customers in the Middle East and around the world. Because we ship internationally from China, please read our policy carefully.
Returns & Exchanges:
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Damaged or Wrong Item: If your key cover arrives damaged, defective, or is the wrong model, please contact us within 14 days of delivery. Please provide a clear photo or video of the item and your order number. We will offer a free replacement or a full refund immediately. You do not need to return the item to us.
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Change of Mind / Wrong Purchase: If you ordered the wrong model or changed your mind, please contact us within 14 days. Because returning small items to China is extremely expensive, we may offer a partial refund (up to 50%) or store credit, and you can keep the item. If a return is strictly required, the customer is responsible for the return shipping cost. Please note that refunds will deduct the original shipping cost (approximately 8 AED) incurred by us.
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Lost in Transit: If your package is lost in transit, we will send a replacement or issue a full refund after verifying with the carrier.
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Customized / Personalized Items: Products with custom engraving, custom logos, or made-to-order specifications are final sale and cannot be returned or exchanged, unless the item arrives defective or damaged.
How to Start a Request:
Please email us at angelllaq27@outlook.com or message us on WhatsApp at +8613750029103. We are here to help, and we will resolve your issue quickly and fairly.